FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does it take for my order to arrive?
Preorder items typically take 3-5 weeks to arrive from the United States to Malaysia.
Can I track my order?
Yes, you will receive a tracking number once your order has been shipped domestically.
Do you offer express shipping?
Currently, we do not offer express shipping. All orders follow our standard shipping timeline of 3-5 weeks.
Can I pick up my order?
Yes, you can request a pickup by contacting us directly. Location are within Klang Valley and Putrajaya.
What is your return policy?
All sales are final. We only offer store credit for items damaged before usage.
Orders
Below are some of are common questions about orders
Can I cancel my order?
Orders cannot be canceled once they have been shipped or are in transit from the US to Malaysia.
What if I receive the wrong item?
If you receive the wrong item, please contact us for a refund or exchange with store credit.
Can I modify my order after it's been placed?
Unfortunately, we cannot modify orders once they have been placed. Please review your order carefully before completing the checkout process.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, online payment, and bank transfers, installments (ShopBack, Atome). Special COD for pickup orders. Please choose the option that is most convenient for you at checkout.
Products
Below are some common questions about our products
Are your products authentic?
Yes, we guarantee that all our bags are authentic and sourced directly from official retailer in the United States.
Can I return or exchange a product if I change my mind?
Due to the nature of our products, all sales are final. We only offer store credit for items damaged before usage.
How do I know which size or model of bag is right for me?
Each product page includes detailed descriptions, dimensions, and photos to help you make an informed decision. Feel free to contact our customer service for personalized assistance.
Do you restock sold-out items?
We do our best to restock popular items whenever possible. Sign up for our newsletter or follow us on social media for updates on restocks and new arrivals.